Our reservation staff are available Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
To make a reservation you have to pay a deposit of 20% of the fare. The balance of the fare is due ninety (90) days prior to departure. All prices are quoted in Australian dollars.
CANCELLATION AND REFUND POLICY:
Notification of cancellation must be received in writing. At the time we receive your cancellation the following penalties will apply:
TRIP CANCELLATION AND INTERRUPTION INSURANCE:
It is a requirement for all guests to have travel insurance coverage to voyage. Travel Insurance is not included in your cruise fare. We advise that you purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your cruise, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, the impossibility of performance or unexpected events including other frustration, disruption, loss of deposit or strikes. This is a policy that protects you.
Accommodation on the Ship is based on twin share occupancy. If you are travelling alone and wish to share accommodation, a room mate will be assigned to your cabin whenever possible. When pairing room mates we always pair participants of the same sex. In the event of a share partner not being found, standard twin share stateroom rate will be applied.
Upon payment of the fare for the Cruise and the confirmation of the booking by us or our authorised travel agent a Contract is concluded between us (the carrier) and you (the passenger) concerning the Cruise in terms of these Cruise Ticket Conditions. Any payment of the cruise fare implies acceptance of all Terms and Conditions.
In these Cruise Ticket Conditions:
Where this brochure contains particulars of our conditions or policy about reservation procedures, bookings, cancellations, refunds of fares and itineraries for the Cruise then it forms part of these Cruise Ticket Conditions and if there is any inconsistency these Cruise Ticket Conditions shall prevail.
Passengers do not have the right to transfer their rights and obligations under these Cruise Ticket Conditions. The fare paid shall not be refundable except as permitted in these Cruise Ticket Conditions and the carrier will not be liable to make any refund to the passenger if the passenger fails to embark on the Ship for the Cruise.
CRUISE CHANGES, DELAYS OR CANCELLATIONS:
The carrier will endeavour to follow the Cruise itinerary as described in the brochure and the passenger accepts that the carrier has the right to change the itinerary, the Ship or cancel the Cruise as a result of some Unexpected Event or prevailing inclement weather conditions and the passenger accepts that the passenger will not be entitled to any compensation or a refund of the fare paid should this occur. If the carrier cancels the Cruise for any other reason the carrier will refund the fare paid and if the departure of a Cruise is delayed or if the Cruise itinerary is shortened for any other reason the carrier will refund part of the fare paid on a pro rata basis to allow for the time lost. So far as these Cruise Ticket Conditions constitute a contract for the supply of services then and in no event shall the liability of the carrier to the passenger for a breach of an express or implied condition or warranty in that respect exceed, at the election of the carrier:
PASSENGER HEALTH AND RESPONSIBILITY:
The passenger admits a full understanding of the nature and character of the Ship and the scope of the activities contemplated by the passenger during the Cruise (including those relating to off Ship activities such as excursions in the Ship’s tenders, snorkelling and diving) and assures and undertakes to the carrier:-
LIMITATION OF CARRIER’S LIABILITY:
The liability of the carrier to the passenger is limited with respect to both personal injury and damage to loss of property to the full extent permitted by law and in terms of these Cruise Ticket Conditions. The carrier accepts no responsibility or liability to the passenger for loss, death, or delay of, or injury to any passenger or loss, damage or delay to a passenger’s baggage, personal effects or other property arising from or caused by an Unexpected Event. These Cruise Ticket Conditions remain in effect for all periods when the carrier is under any responsibility to the passenger or the passenger’s property. No variation or waiver of any term or condition of these Cruise Ticket Conditions will have any effect unless they are in writing and signed by the carrier. No undertaking, guarantee or warranty is given or shall be implied as to the seaworthiness, fitness or condition of the Ship. In addition to any other limitation of liability contained in these Cruise Ticket Conditions the carrier shall have the benefit of any statutory limitation of liability available in Queensland including but not limited to the Limitation of Liability for Maritime Claims Act 1989 (Cwth). Where tours and services of operators other than the carrier are engaged e.g. tour operators and hoteliers, which are not under the control of the carrier, whilst the carrier takes all reasonable care in selecting these operators it cannot accept responsibility for those operators’ conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
PASSPORT AND ENTRY VISAS:
It is a requirement that all passengers have a valid passport and appropriate visa/travel permits for the countries to be visited. Passport must have a validity of more than six months beyond the duration of travel. The company cannot be responsible for any travel restrictions or expenses arising through passengers not having relevant documentation.
All baggage brought on board the Ship by a passenger remains in the possession and control of the passenger during the Cruise and must be stored and kept in the cabin allocated to the passenger. The carrier has made recommendations with respect to baggage in the brochure. Baggage should be prominently marked with the name and address of the passenger. The passenger must not bring on board the Ship in baggage or otherwise any dangerous or inflammable substance including any prohibited drug or non-prescribed drug. Liquor laws prohibit passengers from bringing supplies of alcohol or liquor on board the Ship. Baggage remaining unclaimed on arrival of the Ship will be stored at the passenger’s sole risk and expense. The carrier is not responsible for money, jewellery, documents and any other valuables which passengers keep on their person, in their cabins or in their baggage and the carrier strongly recommends that passengers obtain adequate insurance to cover any loss or damage in this respect. In no event will the carrier’s responsibility or liability to the passenger for loss of baggage or personal effects exceed $100 and the passenger agrees to indemnify and keep indemnified the carrier from and against any claims made against the carrier in excess of this amount in this respect.
The carrier will not be liable to passengers for any injuries or damage which occur while the passenger is participating in recreational activities aboard the Vessel or otherwise including but not limited to passenger participating in snorkelling or scuba diving programmes. By utilising these facilities passengers agree to assume all risks associated with those activities and fully release and discharge the carrier from any and all claims, demands, damages, causes of action, present or future, resulting from or arising out of the passenger’s use of or participation in those facilities. The passenger may be required to sign a release or waiver prior to undertaking these activities and the carrier will be entitled to refuse to allow the passenger to participate in those activities if the waiver or release is not signed by the passenger prior to participation in those activities.
Should any provision of these Cruise Ticket Conditions be contrary to or invalid by virtue of the laws of Queensland or the Commonwealth of Australia or for any other reason the relevant provision will be deemed to be severed from these Cruise Ticket Conditions and shall be of no effect but all remaining provisions shall remain in full force and effect. These Cruise Ticket Conditions shall be governed in all respects by the laws of Queensland and the passenger agrees that any claims or disputes between the passenger and the carrier in connection with these Cruise Ticket Conditions shall be commenced, filed and litigated before a Court of proper jurisdiction in Queensland and if possible in the State of Queensland.
WHAT TO EXPECT:
For most activities a relatively low level of exertion is required. You will need to climb into and out of zodiacs and other excursion tenders for excursions ashore: there will be staff and crew members on hand to assist. Ashore, you must be able to walk moderate distances over sometimes rough terrain. Although our new ship Coral Adventurer features a lift, it is still essential that all guests have reasonable agility to use the steep stairways between decks. Participants will most enjoy the remarkable opportunities these expeditions offer if they travel with a spirit of adventure.