Our reservation staff are available Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
28 July 2020
Covid-19 has imposed unprecedented restrictions on domestic and international travel. The Australian federal and state governments have issued ongoing health and travel advice including restrictions that affect our scheduled departures and the operations of our expedition vessels. State and Territory government policy on restriction of travel across domestic borders including interstate travel remains in place. There are also state-level restrictions arising from the possible impact of Covid-19 on vulnerable indigenous communities along the coast (a concern we share).
In light of these continuing restrictions, we have extended the suspension of all domestic operations of our fleet until 31 August 2020. We will stand ready to operate at some time after this, subject to prevailing government regulations and health considerations.
Due to international travel restrictions, we have postponed / rescheduled our 2020 international departures, and will be releasing our updated 2021 international sailing schedule shortly. All affected guests have been contacted.
As we prepare to restart operations and do so safely, we understand the changed environment that the presence of COVID-19 has created. As always, it is our priority to keep our guests and crew safe while travelling with us. We want our guests and crew to have the greatest confidence that their safety and wellbeing have been thoroughly considered.
To this end, we have put in place a range of measures and associated protocols to manage our expeditions in a world in which COVID-19 exists. We have partnered with Respond Global, an experienced medical advisory agency, to assist us in developing a prevention and response system that is among the most thorough in the world.
Our plan focuses on prevention, to target a 100% COVID free environment when we set sail. We will implement a three-tiered medical screening protocol and will ensure that everyone on board will have passed through this screening process. This prevention protocol will be supported by strict onboard mitigation actions and an approved response plan. We trust our SailSAFE Plan offers you peace of mind as you plan your explorations of Australia’s coastline, and then the world, with Coral Expeditions.
If you’d like additional information please do not hesitate to contact us directly on 1800 079 545 or email firstname.lastname@example.org, or reach out to your travel agent.
In line with our published Covid-19 policy and our ticket conditions, you will be issued with a 100% future cruise credit for the value of your payment to us which may be used on any available itinerary with Coral Expeditions in the future (subject to availability). You do not need to contact us for this credit; we will email you a credit voucher to the amount of your paid bookings with us to date. If your booking was made via a travel agent, please await contact from them as we will communicate directly with your travel agent. Any rebooking fees or future price increases will be waived. We will not issue refunds for pricing differences in 2021.
All domestic voyages are planned to proceed as scheduled and we advise to hold your current bookings in place. Guests travelling post 31 August 2020 who are seeking to defer due to personal concerns can activate their Deposit Protection Plan or alternately opt to pay a change fee as is the case with our usual terms and conditions.
Guests who have made final payments will be eligible for a 100% future cruise credit for travel which may be used on any available itinerary with Coral Expeditions in the future (subject to availability). Guests who do not make final payments will be subject to the usual terms and conditions of travel. Any guests who pay a change fee and then are subsequently affected by future cancelled sailings will be credited this fee to their reservation.
We will contact you by email to nominate selected dates to re-book your cruise; no action is required from you until then. You may contact our reservations team at email@example.com to reschedule your travel at this time.
Our reservations staff are ready to assist, however due to increased volume of calls and emails, we thank you for your patience as we handle these in order of priority. If your travel is not scheduled to depart within the next 30 days, please await contact from our team in the first instance. Guests who have booked through travel agencies are advised to contact their agents for assistance as our team are providing them with regular updates.
We have a proud tradition built over 35 years and have been through many external crises and disruptions. We look forward to having you on board with us after this situation passes. In the meantime, please stay safe and look after yourself and your loved ones.